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Many consumers dance around an arbitrary data cap that telecom companies have put in place under the auspices of network congestion to prevent overage charges (which I’ve covered before here). People are increasingly consuming high-data content such as HD video, music, games and more via PC, tablet and smartphone devices. However, Comcast in particular has a very high cap: 250 GB (that’s just under 10 installations of Fallout 4). While it is a very high cap, the catch is that it’s not tied to network congestion at all.

Reddit user M00glemuffins posted a Comcast internal document on the site’s /r/technology board. This document came from an anonymous Comcast customer service employee who posted the documents to 4chan’s /b/ (general) board. The six-page internal document (page 1, page 2, page 3, page 4, page 5, page 6), from Comcast’s internal Einstein database (which can only be accessed by Comcast customer service reps), was quickly taken down, but the damage was already done; the documents had already been picked up by multiple media outlets.

While email and surfing the web aren’t going to put much of a dent into a data cap, downloading games, streaming music and watching movies will. On page three, Comcast tells their customer service reps to say to customers that data usage plans are for “fairness and providing a more flexible policy to our customers” instead of “congestion management” which even Comcast itself admits it’s not. This raises even more questions regarding Comcast’s stance on data caps.

While new FCC rules prohibit blocking, throttling and pay-for-priority Internet “fast lanes,” Comcast seems to be artfully dodging the regulations by offering overage charges marketed as add-on plans. These plans include an additional 50 GB for $10 a month, or $35 for unlimited usage. Customers who raise questions about net neutrality laws are immediately transferred to the retention department.

“I have an XONE, he has PS4. We have Apple TV, Chromecasts (2 TVs), 2 phones, two laptops, Internet connected gadgets. 300GB is nothing,” said Reddit user mishko27, stating that the cap can easily be exceeded because of the number of devices that the average person has in 2015. However, some users seemed to be a bit more skeptical about what Comcast customers were doing to hit the cap.

“I don’t get how people are running into this cap by streaming video. Netflix in HD uses around 3 GB per hour, meaning you can stream five hours of HD content every day of the month and still only use up half of your data cap,” said Reddit user ascii. “I’m all for occasionally binge watching every Firefly episode over a weekend every once in a while, but watching TV for that many hours on average seems unhealthy. Downloadable games (e.g. Steam) is an entirely different matter though, simply installing half a dozen games can make you hit the cap,” he stated.

Comcast was handed the “Worst Company in America” award in 2010 and 2014 by The Consumerist, a consumer affairs blog, and was runner-up in 2008 (losing to Countrywide Financial) and 2009 (losing to American International Group, or AIG) as a result of the financial crisis of 2008. Comcast is a perennial contender for the title due to poor customer service, with several high-profile cases involving the company’s interaction with their customers. One involved former Engadget editor-in-chief Ryan Block calling to disconnect his service in 2014, as well as another customer being falsely told by a Comcast customer service representative earlier this year that data caps were “mandated by the law.”

While Comcast has pledged in a May 2015 article on The Verge that they want to stop being the worst company in America by hiring 5,500 people specifically for customer experience transformation, Comcast’s secrecy and disregard for FCC regulations could lead to a return to The Consumerist‘s “winner’s circle” of Worst Companies in America in 2015.

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